Privacy Policy
Applies to moanasandyglow.com (New Zealand). Last updated: 10 Apr 2026.
1) What we collect
- Account/profile: name/handle, email, password (hashed), preferences, subscription status.
- Age-gate responses: confirmation of age eligibility and related timestamps.
- Gameplay/usage telemetry: pages viewed, clicks, session events, feature usage, crash/error logs, performance metrics.
- Device/identifiers: device type, OS/browser, app/site IDs, cookie IDs or similar identifiers.
- Network data: IP address, approximate location derived from IP.
- Support & communications: messages, attachments, and metadata when you contact us.
- Payment-related: if applicable, we receive limited transaction details (e.g., plan, status); payment card details are handled by payment providers.
2) Why we collect it
- Provide and operate the site and any accounts (login, age-gating, content access).
- Measure and improve performance, usability, and reliability (analytics and diagnostics).
- Prevent fraud, enforce terms, and protect users and our systems.
- Respond to enquiries and provide customer support.
- Send service messages (e.g., security or policy updates) and, where opted in, marketing.
- Meet legal and regulatory obligations (including record-keeping where required).
3) Legal basis (New Zealand)
We collect, use, and disclose personal information in line with the Privacy Act 2020 and its Information Privacy Principles. Generally, we process information because it is necessary for our functions and activities (providing and securing the service, support, and improvement). We rely on consent where we ask for it (e.g., optional marketing communications and certain non-essential tracking where implemented). You may withdraw consent by using available settings or contacting us.
4) Sharing & international transfers
We may share information with service providers who help us operate the site (hosting, analytics, email delivery, customer support, security) and with professional advisers where needed. Some providers may store or process data outside New Zealand. Where we make overseas disclosures, we take reasonable steps to ensure the recipient is subject to comparable privacy safeguards (for example, contractual protections and security requirements) or otherwise as permitted by the Privacy Act 2020.
5) Retention
We keep personal information only as long as needed for the purposes described above, including legal, accounting, and security needs. Typical retention: account data for the life of your account; support messages up to 24 months; security/diagnostic logs typically 30–180 days; longer where required to resolve disputes, enforce terms, or meet legal obligations.
6) Security
We use reasonable safeguards such as access controls, encryption in transit, least-privilege practices, and monitoring to protect personal information. No method of transmission or storage is completely secure.
7) Your rights (Privacy Act 2020)
You can request access to, and correction of, personal information we hold about you. You may also complain if you believe we have mishandled your information. To make a request, contact us and we may need to verify your identity.
8) Contact & complaints
Moana Sandy Glow Limited (Limited Company (Ltd))
Address: Level 5, 55 Queen Street, Auckland 1010, New Zealand
Email: contact@moanasandyglow.com
GST No.: 527-918-364 • NZBN: 9429047283156
If we cannot resolve your complaint, you can contact the Office of the Privacy Commissioner (New Zealand) via privacy.org.nz.